Refund Policy

Returns & Cancellations

Items may be returned for a credit only if the item is defective, we must be notified within 24 hours of your receipt of the item that you wish to return it for a credit. The item must be returned to us within 5 days of the initial request to return. The original label must be used and marked "return to sender" as we do not credit return shipping. Upon receipt of the item, provided it is returned in the same condition in which it was sent, and under the terms described, we will issue a refund via store credit. Items must be returned with original packaging as sent, refunds will not be issued on items returned without original packaging.

We only accept returns if items are defective, once an item has been worn and or removed from original packaging it will not be accepted for a return.

Orders may be cancelled if a request to do so is submitted and acknowledged by Princess Glam within one hour of placing the order. You can reach us via or for faster response, message us through the website or our Facebook page

Cancellations received after one hour of placing the order, can be refunded provided the items have not shipped, however there will be a 15% restocking fee deducted from the refund.

Orders marked as "Shipped" can not be cancelled

The free shipping promotion on purchases of $50 or more is valid only when the code FREESHIPPING50 is used at checkout. Customer is not entitled to a refund of the shipping in the event they neglect to enter the promotional code. Orders may not be combined to reach $50 and be eligible for free shipping. The method of shipping offered at no cost under these terms is "Standard Shipping" i.e. First Class Mail or Parcel Post/Parcel Select. In the event a customer would like priority shipping then they would be responsible for the whole shipping amount. Use of the free shipping promotion negates the customers right to return an item under any circumstance, i.e. use of the free shipping code means no returns, for any reason. We are not responsible for packages lost or undelivered by USPS. This promotion applies only to the 48 contiguous states and does not include Alaska, Hawaii or military bases. Zi Collection pieces are not eligible for free shipping, if the code is used to purchase such items the order will be cancelled